Shipping Policy
At LUNA&SKIN, we are committed to delivering your orders as swiftly and efficiently as possible. Our typical processing time is 1-2 business days after the order is placed. However, during periods of high demand, processing may be delayed by an additional 1-2 days.
Shipping Time
Shipping times vary based on your location. Currently, we offer standard insured shipping, and we are working diligently to expand our shipping options to provide more choices for our customers.
Below are the average delivery times based on data from the last 15 days. Please note that these figures are averages, and actual delivery times may vary depending on your specific location.
- United Kingdom: 6-12 days
- United States: 7-15 days
- Canada: 7-15 days
- Australia: 7-15 days
- New Zealand: 6-12 days
- Europe: 6-12 days
- Other: 7-15 days
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email. This email will contain tracking information and instructions on how to monitor your order’s progress.
Undelivered Items
If your order is undelivered and returned to our warehouse, we can arrange to resend the parcel under the following conditions:
- Customer Responsibility: If the delivery failed due to an incorrect address, refusal of the parcel, or failure to re-arrange delivery within the required timeframe, a re-shipment fee will apply.
- Refund Requests: If you choose not to have the parcel resent and instead request a refund, the re-shipment fee will be deducted from your refund to cover the original shipping costs.
- Courier or Service Issues: If the delivery failure was due to an issue with the courier or our services, we will resend the parcel at no additional cost to you.
We strive to provide a seamless shopping experience and appreciate your understanding regarding shipping processes. If you have any further questions or need assistance, please do not hesitate to contact our customer support team.