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90-Day Money-Back Guarantee Policy

We are committed to providing high-quality products and offer a 90-Day Money-Back Guarantee. Please carefully review the following terms and conditions to understand how you can take advantage of this guarantee.

1. Eligibility

  • This 90-Day Money-Back Guarantee applies only to purchases made directly from our official website: www.lunaandskin.com
  • To be eligible for a refund, you must follow the "Guarantee Activation" process detailed below.

2. Guarantee Activation

  • Upon delivery of your order, you must send a blank email to support@lunaandskin.com with your Order Number in the subject line labelled "90-Day Money-Back Guarantee".
  • Activation of your guarantee is required to be eligible for a refund. Failure to activate within the specified timeframe will invalidate the 90-Day Money-Back Guarantee.

3. Product Trial Requirements

  • You must adhere to the recommended usage regimen as specified on the product FAQ page.
  • Proper usage according to these guidelines is essential for eligibility in the refund process.

4. Refund Request Process

  • If you do not see noticeable improvements after following the recommended usage regimen, you may submit a refund request.
  • Send an email to support@lunaandskin.com within 90 days of receiving your product, including your Order Number and all images documenting your treatment process.
  • All images submitted must have valid time and date stamps. If your request does not meet these criteria, it will not be approved for a refund.
  • Our team will review your submission and assess eligibility for a refund.

5. Return Process

  • If your refund request is approved, you will need to return the product in its original packaging.
  • The return must be sent via a trackable mail service to the address provided by our customer support team.
  • Please ensure that you include a note inside the return parcel with your name, order number, and email address to help us locate and process your return quickly. Failure to include this information may result in delays in processing your refund.
  • The customer is responsible for all shipping costs related to both sending and returning the product. Shipping fees are non-refundable.

6. Refund Processing

  • Upon receiving the returned product, we will inspect it to ensure it meets the return conditions.
  • Your refund will be processed within 7 to 10 business days after the product is received and inspected.
  • Refunds will be issued to your original payment method.

7. General Conditions

  • This guarantee is valid for one refund per product per customer.
  • LUNA&SKIN reserves the right to deny a refund if the conditions outlined in this policy are not fully met.
  • This guarantee does not cover products that have been misused, altered, or damaged due to improper use or handling.

8. Contact Information

  • For any questions or assistance regarding the 90-Day Money-Back Guarantee, please contact our customer support team at support@lunaandskin.com.

9. Amendments

  • LUNA&SKIN reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be updated on our official website.

Additional notes

  • This 90-Day Money-Back Guarantee Policy works in conjunction with our general Return and Refund Policy. For products specifically mentioned to include this guarantee, customers can benefit from an extended 90-day period to assess the product. However, this guarantee does not replace or invalidate your statutory rights under our 30-Day Return Policy.