You can email us at support@lunaandskin.com where our customer service team will be happy to help you.

Yes, we ship worldwide. For shipping time, please refer to our shipping policy.

Once an order has been placed, it is automatically sent to our warehouse for processing. Due to the high volume of orders our warehouse receives, we are unable to intercept or cancel the order during the processing stage. Once your order has been shipped, it cannot be cancelled or retracted. If you still wish to return the product after it has been shipped, you must follow our return process.

We accept all major credit cards (VISA, Mastercard, AMEX) and
PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1 business day from the order date and shipped the next day after the processing day.

Due to high demand, orders may take between 5 to 6 business days to arrive.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

The prices displayed on our site are tax-free in UK Pounds, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and
will not be covered by us. We are not responsible for delays caused by the customs department in your country.

For further details of charges, please contact your local customs office.

Please contact us or refer to our Return and Refund Policy.

Please contact us if you have received merchandise that is
incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

IPL, or Intense Pulsed Light, functions akin to laser hair removal, but with the added convenience and safety of being suitable for at-home use.

Luna, a portable device, specifically targets unwanted hair at its root and eliminates it through controlled light pulses, ensuring skin safety without any risk of burning or damage. This process effectively halts hair regrowth, providing a lasting solution for long-term hair reduction.

Experience Luna's extraordinary versatility, granting you the flexibility to target unwanted hair in diverse areas.

Whether it's your legs, underarms, bikini line, or those finer upper lip hairs, Luna is designed to provide effective and comfortable hair removal wherever you desire.
Seize the opportunity to attain silky-smooth skin at your convenience with Luna!

Luna prioritises your comfort with thoughtful design. In contrast to conventional hair removal techniques such as waxing or plucking, our IPL technology ensures a nearly pain-free experience.

During the treatment, you may experience a subtle warmth or tingling sensation, significantly milder than the discomfort commonly associated with alternative methods.

Say farewell to pain and welcome a more pleasant and smoother hair removal journey with Luna!

Luna is certified to provide enduring hair removal results with regular usage.

On average, it requires around 12 sessions or 6-12 weeks, depending on your treatment schedule, to achieve these desired outcomes.

However, you can expect a visible reduction in hair growth after just 3 or 4 sessions!

We provide a 90-day return policy and a 1-year warranty on every purchase.

Feel free to give it a try, observe its performance and results, and if, for any reason, you are unsatisfied, we will issue a full refund.

Your satisfaction is our priority!

Luna - IPL Permanent Hair Removal Device

User Guide

Universal Plug

Shaver

90 Day Guarantee & 1 Year Warranty

Yes!

IPL is a well-regarded and extensively researched choice for safe and effective permanent hair removal. Luna is certified by FDA for secure use in the convenience of your home.

Our handset stands out from other laser devices due to its pain-free feature. The majority of users describe the sensation as a gentle warmth on the skin, adding to the comfort of the experience.

Yes! Luna leads to a permanent reduction of hair growth, although individual results may vary. Should you observe occasional regrowth in specific areas, feel free to utilise your Luna for touch-ups whenever necessary!

Yes! We offer free shipping worldwide.

Does it come with a battery?

No, the quartz tube in our handset demands a substantial amount of energy that cannot be sustained by any battery. Therefore, it is necessary to keep the handset plugged in at all times during use.

Do I need to wear eye protection?

No, eye protection is unnecessary when using our handset. The design incorporates a sensor to ensure that the light pulse will not occur unless the entire window is in contact with your skin. However, it's important to avoid looking directly into the flashing light.

Which areas of my body can I use it on?

Feel free to use the handset on your entire body, including the Brazilian and facial areas (just be cautious not to get too close to your eyes). However, it's advisable to avoid direct use of the handset on genitals or nipples.

Do I have to shave before using the product?

Prior to using your handset, we suggest shaving the areas you intend to treat.

Still, have some questions?Feel free to reach out to us via email at support@lunaandskin.com and one of our team members will be happy to assist!